About Virtuosys IT.
The name Virtuosys is a combination of the words “Virtuous” and “Systems” which is at the core of our company values. Our goal has always been to provide a fun, personalised and responsive IT service for all our clients.
IT with Personality
We don’t just repair computers for local business. Our strength is our ability to connect, build and maintain relationships with our customers. The Virtuosys IT team is always striving to go that one step further to make a difference, places our competitors wouldn’t dare or even bother to go.
24x7 Managed IT Support
We are available around the clock, 24 hours a day, 7 days a week, everyday of the year. Standing by and ready to help with after hours remote and onsite technical support should that critical disaster arise. While some say they’re on-call, we will actually respond to your phone call and do the work.
People Over Profits
Our values are what keeps us grounded and honest, making sure that we always provide the best service. We will always suggest the most suitable product/s based on your budget, rather than confusing you with geek speak and trying to sell you over-complicated technology.
Excelling in Service
We pride ourselves on our customer service, and got into the game to provide exceptional customer service as a priority, due to the lack there of within the information technology industry. We believe there is a whole lot more to Business IT Support than just clicking buttons or fixing computers.
Improving Your Business
We treat your business like it’s our own, implementing the right mix of technology to stay competitive within your industry. We stand by our solutions and if we wouldn’t use it in our network we don’t expect you to either. Let our team take care of your business IT systems so you can focus on working on your own business.
Can you do IT cheaper?
We’re not in the business of cutting corners to save a few dollars. Our aim is to improve your daily IT workflow and infrastructure; in-turn improving staff morale, which will then lead to increased staff productivity. If you want it done cheaper, there are countless IT guys willing to reduce quality of service to lower your IT fees.
A CUSTOMER SERVICE COMPANY
THAT FIXES COMPUTERS
We do more than just fix computer systems
The team have listened to your feedback, spent countless sleepless nights consuming a diet of coke
and pizza to come up with (3) easy to understand IT Service packages for your consideration.
When it’s broken and you just want it fixed, our bronze service is the ideal Pay-As-You-Go solution. Suited to small business that prefer some assistance in the event that any technology issues should arise. The bronze plan is a quick and easy, done service. A support specialist will schedule a visit, quote the work involved, and on your acceptance lodge a request, carry out the work and settle your account upon completion. Our seamless process takes out any guess work related to service fees and charges.
The silver plan is our entry-level managed serviced plan, tailored to clients that need a more hands-on approach and overall IT management. This is primarily targeted at the metro small-to-medium businesses, ranging from 5 to 50-staff maximum. Support includes both capped remote IT support and optional onsite servicing, along with a range of additions that are custom to your business. This is then conveniently added to your account along with any other charges and billed on our agreed terms.
The gold plan is our premium IT service and comes with the same great advantages of the silver plan. It is a suitable cost-effective IT solution for any sized business that is looking for the Virtual CIO experience at a fixed-fee IT service. Clients must meet our minimum requirements to be accepted. Once approved you’ll receive a new level of IT support that just keeps getting better. The Gold package is modular and consists of a number of benefits to meet individual business needs, and comes with VIP status.
Let’s Talk About Your Project
“After struggling with support from our previous IT services, we found Virtuosys and have never looked back. They provide prompt, efficient and friendly service at reasonable rates and they’re not outsourced. They’ve even identified issues on our network that our previous provider ignored.”
The Bin Guys
“Running a business can come with its challenges…to have a support team around you is vital… Virtuosys is a part of our support team. With Virtuosys you get personal, reliable & quick service, nothing is ever too much trouble. I would highly recommend Virtuosys to all businesses.”
“We are so happy that we have found a top IT service provider for our business. Nothing is too much trouble for them, the service is 1st class and they’ve gone beyond the call of duty on many occasions to fix our computer systems. I would not hesitate to recommend Virtuosys to all businesses.”
The Hire Guys Wangara
“Just wanted to thank you guys for going above and beyond on Tuesday. Any firm can give great service during the sign up process, however it’s the service you get in a high pressure period that reveals true service. I’m so pleased we’ve moved our business and look forward to a great partnership.”
Smiths Beach Resort